Counseling services
Our client advisor will gladly help you find the right service or the right contact person at Eira Hospital. They will assist and give advise in any matter that concern Eira Hospital. Please send an email to palveluneuvoja@eiransairaala.fi.
Customer service number 09 1620 570. Please note that appointments cannot be cancelled via email.
Patient documents
We only accept written requests for the handover of patient documents. For the request, please fill out the patient document request form. Download the form here.
Please send the request to:
Eiran sairaala
Laivurinkatu 29
00150 Helsinki
The documents must be picked up in person at our reception. Please be prepared to prove your identity with a photo ID, so we can verify your identity. If you want someone else to pick up your document, they need a power of attorney. The above form can also be used for this. The holder of the power of attorney must prove their identity with a photo ID.
If you cannot pick up the documents, they can be sent as a registered letter to be picked up personally from the post office (not with a power of attorney). A domestic registered letter is charged 22 € and a registered letter abroad is charged 37 €. An invoice will be attached to the letter.
Patient contact person
If necessary, Eira's patient contact person will assist in filing a patient injury report. The patient contact person does not take a position on the patient's medical treatment decisions or whether an error or damage has occurred in the treatment.
Primarily contact the person who provided the treatment.
If you are dissatisfied with your care or treatment at Eira, we recommend that you first clarify the matter with the person who treated you.
NB! On January 1, 2024, patient ombudsman services at private healthcare providers will end, and will be transferred to wellbeing services counties (Act on patient ombudsmen and social ombudsmen 739/2023). After the change, if necessary, you will be in contact with the patient affairs officer of your own wellbeing services county.
Inquiries
Natascha Wrede, potilasyhteyshenkilo@eiransairaala.fi
Invoicing information
Inquiries about invoices: laskutus@eiransairaala.fi.
Care units
Please feel free to contact the department if you already are a patient of it or if you want more detailed information.
Medical Centre
Tel 09 1620 570
Occupational health
Tel 09 1620 500
Surgical department
Tel 09 1620 600
Ward department
Tel 09 1620 200
Plastic surgery department
Tel 09 1620 630
Alcohol Addiction department
Tel 09 1620 200
Eye surgery department
Tel 09 1620 300
Laboratory
Tel 09 1620 700
X-ray
Tel 09 1620 800
Company management
Managing Director Nella Ginman-Tjeder
nellaginmantjeder(at)eiransairaala.fi
Head Physician Anna Back
anna.back(at)eiransairaala.fi 09 1620 570 (switchboard)
Other contact details
CFO Marika Nikunen
marika.nikunen(at)eiransairaala.fi
Marketing Manager Pirjo Luostari
pirjo.luostari(at)eiransairaala.fi
Property Manager / Management assistant Lena Hedström
lena.hedstrom(at)eiransairaala.fi
IT
helpdesk(at)eiransairaala.fi