Contact details

Our main unit is situated in the corner of Laivurinkatu and Tehtaankatu in Helsinki. A reception, an information desk and a cashier are to be found in Laivurinkatu 29 entrance. You are welcome to check in at the reception or at the self-service desk.

Laivurinkatu 29
Medical Centre

• GP and specialists
• Entrance to Operations
• Occupational health
• Vaccinations
• Laboratory
• X-ray
• Physiotherapy
• Eye surgery unit

Tehtaankatu 28
entrance to Eira Hospital's Surgery and Operations

Arrival information:
Arriving from the center of Helsinki: busses 20 and 30 as well as trams 1 and 3 stop at Eiran sairaala.
It’s mostly easy to find parking spaces along the neighboring streets.

Our client advisor will gladly help you find the right service or the right contact person at Eira Hospital. They will assist and give advise in any matter that concern Eira Hospital. Please send an email to palveluneuvoja@eiransairaala.fi.

Customer service number 09 1620 570. Please note that appointments cannot be cancelled via email.

You can also send encrypted emails to Eira Hospital: Send encrypted email  

You can provide feedback through our feedback system.: Give Feedback

We only accept written requests for the handover of patient documents. For the request, please fill out the patient document request form. Download the form here.

Please send the request to:

Eiran sairaala
Laivurinkatu 29
00150 Helsinki

The documents must be picked up in person at our reception. Please be prepared to prove your identity with a photo ID, so we can verify your identity. If you want someone else to pick up your document, they need a power of attorney. The above form can also be used for this. The holder of the power of attorney must prove their identity with a photo ID.

If you cannot pick up the documents, they can be sent as a registered letter to be picked up personally from the post office (not with a power of attorney). A domestic registered letter is charged 22 € and a registered letter abroad is charged 37 €. An invoice will be attached to the letter.

You have the right to request the correction of inaccurate information or the completion of incomplete information. You may also request the removal of unnecessary information from Eira’s patient register. However, please note that Eira has a legal obligation to retain patient data to protect both the rights of the patient and Eira. According to the law governing the processing of social and healthcare client data, patient records must be retained for 12 years after the patient's death, or if the date of death is unknown, for 120 years from the patient’s birth.

Requests for correction, completion, or deletion of patient data must be made in writing, either using the designated patient data correction request for (in finnish) or as a free-form written request. The request must be submitted in person at the Eira Medical Center. We will verify your identity when the request is delivered.

We strive to process correction requests without undue delay, but no later than one (1) month from receipt of the request. Eira also has the right to refuse a request for correction, completion, or deletion. In such cases, Eira will provide a written certificate of refusal, stating the reason for the denial. If you are not satisfied with Eira’s decision regarding the correction, completion, or deletion of your data, you have the right to refer the matter to the Office of the Data Protection Ombudsman or pursue other legal remedies.

If necessary, Eira's patient contact person will assist in filing a patient injury report. The patient contact person does not take a position on the patient's medical treatment decisions or whether an error or damage has occurred in the treatment.

Primarily contact the person who provided the treatment.

If you are dissatisfied with your care or treatment at Eira, we recommend that you first clarify the matter with the person who treated you.

NB! On January 1, 2024, patient ombudsman services at private healthcare providers will end, and will be transferred to wellbeing services counties (Act on patient ombudsmen and social ombudsmen 739/2023). After the change, if necessary, you will be in contact with the patient affairs officer of your own wellbeing services county.

Inquiries
Natascha Wrede, potilasyhteyshenkilo@eiransairaala.fi

If you wish to authorize another person to handle matters on your behalf at Eira, please print and complate the form "Valtakirja toisen puolesta asiointiin" (form in finnish), and bring it to the Eira Medical Center reseption. The power of attorney may also be submitted by the authorized person named in the document, in which case it must be signed in the presence of two witnesses. When submitting the power of attorney, a valid photo ID must be presented.

Inquiries about invoices: laskutus@eiransairaala.fi.

Learn more about Eira Hospital's Self-Monitoring Plan here (in finnish)

Please feel free to contact the department if you already are a patient of it or if you want more detailed information.

Medical Centre
Tel 09 1620 570

Occupational health 
Tel 09 1620 500

Surgical department
Tel 09 1620 600

Ward department
Tel 09 1620 200

Plastic surgery department
Tel 09 1620 630

Alcohol Addiction department
Tel 09 1620 200

Eye surgery department 
Tel 09 1620 300

Laboratory
Tel 09 1620 700

X-ray
Tel 09 1620 800

Managing Director Nella Ginman-Tjeder
nellaginmantjeder(at)eiransairaala.fi

Head Physician Anna Back
anna.back(at)eiransairaala.fi 09 1620 570 (switchboard)

Other contact details

CFO Marika Nikunen
marika.nikunen(at)eiransairaala.fi

Marketing Manager Pirjo Luostari
pirjo.luostari(at)eiransairaala.fi

Property Manager / Management assistant Lena Hedström
lena.hedstrom(at)eiransairaala.fi

IT
helpdesk(at)eiransairaala.fi